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FAQ

Frequently asked questions at the biggest online stockist of pleasure products in South Africa:

Is madamegiselle.co.za a safe and secure website?

Absolutely yes! This is our goal and commitment to you. Please refer to Discreet Services.

Are my credit card details safe?

Your payment details (credit card information) do not get saved on our site, nor do they get recorded with us. When you enter your details, your data gets encrypted and sent to an independent, authenticated company that has been approved by South African banks.

This ensures that nobody at madamegiselle.co.za ever gets to see your credit card details. This protects your interests and ours, and makes your internet shopping safe and stress-free.

What credit cards do you accept?

We accept all major credit cards including Visa & Master card.

What will my credit card statement show?

It will show that you have made a purchase from “Sports 4 Leisure”.

How much will it cost to deliver my order?

Delivery is a flat rate of R50 anywhere (yes – that is anywhere) within South Africa using the postal service. For the door to door service via courier, we charge a flat rate of R130 anywhere in South Africa. It does not matter how much you order. This avoids nasty surprises  and disappointment when you are checking out your purchases.

Where do you ship to?

We ship to any Southern African countries. However the flat rate only applies within South Africa. You name the place and we will get it to you.

Are batteries shipped with my order?

Some toy manufacturers send batteries with specific toys.
We do also sell batteries so make sure to add some to your cart before checking out.

How will you deliver my order? (Please see delivery page)

What if I’m not home?

This fortunately should not happen. On your order you can request the time that best suits your needs, and we will do our utmost to get it to you at the requested time. You can have the courier company call you before the driver leaves dispatch, thus making sure you at home. Basically the more info you give us the better.

When will my order arrive?

Our shipping is fast and reliable. Our team here at madamegiselle.co.za will process any order within hours and ship almost immediately. If you live in a main city, or out skirting area (Johannesburg, Pretoria, Durban, Cape Town, PE, East London etc etc) then you will receive your shipment the very next day. However if you stay in a rural area like Puffadder then it might take up to two days max.